SMS / Text Messaging Terms

1. Program Name

The text messaging program operated by Holy City Med LLC is called Holy City Med Alerts. Messages are sent from 843-779-7226.

2. What We Send

Holy City Med Alerts is used for the following types of message:

• Appointment and visit messages — reminders, confirmations, and letting you know we are ready for you
• Clinical follow-up — results are ready, a prescription has been sent, checking in after a visit
• Membership and billing — renewals, payment issues, plan changes, and portal prompts
• Promotional messages — new services, offers, and health information

3. How You Opt In

You opt in by giving us your mobile number and agreeing to text messages when you sign up — on a form on holycitymed.com, on a membership sign-up, or on a form completed at either clinic. Consent is never a condition of receiving care or of purchasing anything from us.

You will receive a confirmation message when you join the program.

4. Message Frequency

Message frequency varies. It depends on your care, your appointments, and which message types you have agreed to.

5. How to Stop

Reply STOP to cancel. You may receive one additional message confirming your opt-out.

After that, you will not receive further text messages from Holy City Med Alerts unless you opt in again. You can also ask any member of our team, call us on 843-465-9248, or email [email protected].

Opting out of text messages does not affect your care, your membership, or your ability to be seen.

6. How to Get Help

Reply HELP for help. You can also contact us at [email protected].

7. Costs

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Holy City Med does not charge for text messages. Any charges come from your mobile carrier under your own plan.

8. Carrier Support

Text messaging is not supported by every mobile carrier, and delivery cannot be guaranteed. Messages may be delayed or fail to arrive for reasons outside our control.

9. Your Privacy

We do not sell, trade, or rent your personal information to third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

Our full Privacy Policy explains how we handle your information generally, and our HIPAA Notice of Privacy Practices explains how we handle protected health information.

10. Text Messages and Your Health Information

Standard text messaging is not a secure or encrypted channel. We keep clinical detail in text messages to a minimum for that reason, and we will not send sensitive results or clinical detail by text where a phone call or the member portal is more appropriate.

If someone else can see your phone, bear that in mind when you agree to receive messages. You can withdraw consent at any time by replying STOP.

11. Not for Emergencies

Do not use text messaging for medical emergencies. Text messages are not monitored around the clock and we cannot guarantee a reply. If you think you may have a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis, call or text 988 for the Suicide & Crisis Lifeline.

12. TCPA Compliance

Holy City Med LLC operates this program in accordance with the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements. We send text messages only to individuals who have provided prior express consent, and prior express written consent where required for promotional messages. Consent is not a condition of purchase or of receiving care.

13. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page shows when it was last revised. Continuing to participate in the program after a change means you accept the updated Terms.

14. Contact Us

Questions about Holy City Med Alerts? Contact:

See also our Privacy Policy and Terms of Use.